Return & Refund Policy

Last updated: 06/09/2026

This policy applies to services purchased through 9champagne.pro, operated by: Velora Media Ltd, 3rd Floor, 45 Albemarle Street, London, England, W1S 4JL, United Kingdom, Company number 16460190.

1. Nature of our services

As 9Champagne sells professional/digital services (branding, PR support, website design, media placement, consultations, etc.) rather than physical goods, our returns process differs from a typical retail store. There is nothing to physically “return” — this policy instead covers cancellations and refunds.

2. Your right to cancel (Consumer Contracts Regulations 2013)

If you are a consumer based in the UK, you generally have the right to cancel your order within 14 days of purchase without giving a reason (“cooling-off period”), in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Important exception for services: If you ask us to begin work during the 14-day cooling-off period, and you later cancel, you may be required to pay for the proportion of the service already provided up to the point of cancellation. By ticking the box to request service commencement before the cooling-off period ends, you acknowledge this.

Once a service has been fully performed (e.g. branding delivered, article published, website completed and handed over), you lose the right to cancel, even if the 14-day period has not expired.

3. Advisory and strategic services (non-refundable once delivered)

Certain services we offer — including but not limited to Initial Consultations, Branding Strategy, and other planning, advisory or strategic deliverables — consist of professional advice, knowledge, and strategic direction provided to you, whether delivered in person, by video call, or in writing. By their nature, these services cannot be “returned” or undone once delivered: once a consultation has taken place or a strategy/plan has been shared with you, you have received and can use that intellectual output regardless of whether you choose to act on it.

For this reason:

• Once a consultation session has taken place, or branding/strategy materials have been delivered (in a call, document, or presentation), the fee for that service is final and non-refundable, in full.
• This applies even if you subsequently decide not to proceed further — for example because you have reconsidered your budget, changed your business plans, or no longer wish to continue with follow-on services. A change of mind after receiving the advice or strategy does not entitle you to a refund of that service.
• If you wish to cancel before a scheduled consultation takes place or before any strategy materials have been prepared or shared, please contact us as early as possible — see Section 5 below.
• At checkout, you will be asked to confirm this understanding before completing payment for a consultation or advisory service (see our Terms & Conditions, Section 8). Your confirmation and its timestamp are recorded as part of your order.

This section applies specifically to advisory/planning-stage services. Later-stage, execution/production services (e.g. a purchased magazine cover, press placement, or production coordination) are addressed separately below, as these involve third parties and incurred costs once a project is launched.

4. Other non-refundable items

The following are also generally non-refundable once work has commenced or been delivered:

• Custom work already delivered (branding assets, website builds, written content).
• Third-party costs already incurred on your behalf (e.g. publication fees, cover/press placement fees, stylist/photographer bookings) once confirmed with the third party — these cannot be recovered once the relevant third party has been engaged or the placement/production process has started.
• Press Cover / Magazine placements, once the content has been submitted to or published by the outlet, as editorial decisions are outside our control.

5. How to request a cancellation or refund

To request a cancellation, contact us as soon as possible at info@9champagne.pro, quoting your order number. We will confirm what (if any) portion of your payment is refundable based on the work completed at that point, subject to Sections 3 and 4 above.

6. Refund method and timing

Approved refunds will be issued to your original payment method within 14 days of us confirming the refund. Processing times may vary depending on your bank or payment provider.

7. Faulty or unsatisfactory service

If you believe a service was not performed with reasonable care and skill (as required under the Consumer Rights Act 2015), please contact us within a reasonable time of the issue arising. We will investigate and, where appropriate, offer to re-perform the service or provide a partial/full refund. This applies regardless of the non-refundable categories above, as it concerns quality of performance rather than a change of mind.

8. Payment disputes and chargebacks

If you dispute a payment with your bank or payment provider instead of contacting us directly, please see Section 9 of our Terms & Conditions, which explains how we handle chargebacks for services that have been properly delivered.

9. Business customers

If you are purchasing as a business (B2B), the statutory cancellation rights above do not apply; refunds and cancellations for business clients are governed solely by the specific terms agreed at the time of order.

10. Contact us

Velora Media Ltd, 3rd Floor, 45 Albemarle Street, London, England, W1S 4JL, United Kingdom. Email: info@9champagne.pro

This document is a template and does not constitute legal advice. Because your product line mixes fixed-scope services (e.g. web design) with outcome-dependent services (e.g. press placement), we recommend a UK solicitor tailor the non-refundable list per product before publishing.